Support / Contact Us

Last Updated: May 2026

At Paff Pet, we are dedicated to providing the best possible care for both you and your furry friends. As an international brand specializing in premium pet supplies, we work directly with global manufacturers to bring you the best quality accessories at the most competitive prices.

Whether you have a question about our curated collections, need help with an order, or just want to share a photo of your happy pet, our team is here to listen and help.

1. How to Reach Us

We aim to make communication as simple as possible. Please use the method below to get in touch with our support specialists:

  • Email Support: For all inquiries, please email us at pawslino.help@gmail.com.

  • Response Time: We typically respond to all emails within 24 hours during business days.

  • Operating Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST).

2. Order & Shipping Inquiries

Since we ship directly from our specialized partnered warehouses to ensure quality and cost-efficiency, please keep the following in mind:

  • Order Tracking: Once your order is processed, a tracking number will be sent to your email. You can use this to monitor your package's journey.

  • Shipping Times: Standard delivery to the USA typically takes 7-12 business days. We appreciate your patience as we ensure your items are handled with care.

  • Order Changes: If you need to update your shipping address, please contact us within 12 hours of placing your order.

3. Returns & Our "Happy Tail" Guarantee

We stand by the quality of our pet supplies. If you or your pet aren't 100% satisfied:

  • 30-Day Guarantee: We offer a 30-day money-back guarantee on all unused items in their original packaging.

  • Easy Returns: Contact us via email, and we will guide you through our simple return process.

4. Business & Partnerships

  • Wholesale & Influencers: If you are interested in wholesale opportunities or social media collaborations with Paff Pet, please reach out with the subject line "Partnership Inquiry".

Paff Pet Support Team

Email: support@paffpet.com