Shipping FAQ

Last Updated: May 2026

At Paff Pet, we are committed to delivering your pet supplies as quickly and safely as possible. Below you will find everything you need to know about our shipping process for the United States.

1. Shipping Rates & Destinations

We focus exclusively on providing the best service to our customers within the United States.

Standard Shipping: We are proud to offer FREE Standard Shipping on all orders across the USA.
Destinations: Currently, we ship to all 50 states in the US. For the fastest delivery, we recommend using a physical residential or business address.

2. Delivery Timelines

We work hard to ensure your furry friend doesn't have to wait too long for their new gear.

Order Processing: Most orders are processed and prepared for shipment within 1-3 business days.
Shipping Time: Once shipped, delivery typically takes between 7-12 business days.
Holiday Seasons: During peak periods (like Black Friday or Christmas), please allow a few extra days for potential carrier delays.

3. Tracking Your Order

Stay updated on your package’s journey from our warehouse to your doorstep.

Tracking Number: You will receive a shipping confirmation email with a Tracking Number as soon as your order leaves our warehouse.
How to Track: You can track your order directly on our website’s "Track Order" page or via the carrier’s tracking portal.

4. Order Issues & Support

If something doesn't go according to plan, our team is here to help.

Wrong Address: If you realize you’ve entered an incorrect address, please contact us within 12 hours of placing your order. Once shipped, we cannot change the destination.
Damaged Items: If your package arrives damaged, please take a photo and contact us immediately so we can resolve the issue for you.