Returns & Refunds

Last Updated: May 2026

At Paff Pet, we want you and your furry friends to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund process to ensure a "Happy Tail" experience.

1. 30-Day Money-Back Guarantee

We stand by the quality of our premium pet supplies.

Eligibility: You have 30 days from the date of delivery to request a return.
Condition: To be eligible for a return, your item must be in the same condition that you received it—unused, unwashed, and in its original packaging.
Proof of Purchase: A receipt or proof of purchase is required to complete your return.

2. The Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
Processing Time: Most refunds take 5-10 business days to appear in your account, depending on your bank or card issuer.

3. Damaged or Incorrect Items

Please inspect your order upon reception.

Reporting Issues: If the item is defective, damaged, or if you receive the wrong item, contact us immediately at pawslino.help@gmail.com
Resolution: We will evaluate the issue and make it right by sending a replacement or issuing a full refund at no extra cost to you.

4. Return Shipping

As an international dropshipping brand, we aim to keep our process efficient:

Shipping Costs: Customers are responsible for paying the shipping costs for returning items unless the item arrived damaged or defective.
Tracking: We recommend using a trackable shipping service to ensure your return reaches our warehouse safely.